Accessibility for Ontarians with Disabilities Act

Quick links:

Feedback process

Customers who wish to provide feedback on the way OCASA provides goods and services to people with disabilities can send an email message, call by phone, or send a letter by mail:

EMAIL: Click here to send Email
PHONE: Toll free 1-866-742-5429
MAIL:  OCASA, 65 Overlea Blvd., suite 210, Toronto, ON M4H 1P1

  • All feedback will be directed to the Executive Director of OCASA.
  • Customers can expect to hear back in three business days of receiving the feedback.
  • Complaints will be addressed according to our organization’s regular complaint management procedures.

Accessibility Policy

OCASA Accessibility Policy